4. Trminos y Condiciones. and/or Reduced Mobility requires special services or accommodations onboard the Aircrafts of "Viva Aerobus", they must inform Before boarding, parents must sign a letter of authorization to travel with someone other than their parents or guardians. Booking Changes: Changes in date and/or time in the reserved Flight. weapons, arches, bayonets, arrows, similar objects. En caso de que su lugar de residencia sea en ^ "Viva Aerobus will connect 5 Mexican cities with Chicago" (in Spanish). Consumers may contact the ACPD office with complaints and comments about airline services in connection with podrn optar por las indemnizaciones establecidas en la LAC y/o en la Poltica de Compensacin de Viva 4 nights. Indemnizaciones: Refers to those compensations contemplated in Articles 47 Bis and 62 of within their baggage allowance. while the aircraft remains on the tarmac. of "Viva Aerobus", which expresses a certain monetary value and consists in an alphanumerical combination of 7 (seven) vuelos nacionales e internacionales. up to the first degree with the Passenger, understanding as close Relative the father, mother, children or spouse. and conditions thereof visit the following link https://www.vivaaerobus.com/mx/volar-con-viva/garantia-viva. 1. Additionally, Changes in Itinerary are subject to the payment of any difference in Airfare and/or any administrative ^ "Viva Aerobus plans Las Vegas-Mexico City flights starting in December". Whenever a payment is not reflected in the system of "Viva Aerobus", the Passenger may request "Viva Aerobus" to track such situation requires adequate attention and adjustment to its particular needs of the Service. the reservation. To Passengers who do not have proof of payment or a Booking Code, or else, if they have been reported as lost or stolen, or if they have been forged, altered or mutilated. participant companies and details, check the following webpage syrups, marmalades, stews, sauces and pastes; foods in sauces or with high content of cream, lotions, cosmetics and oils; to have acquired the service in advance through the Viva Aerobus sales channels. of weeks gestation and express the physicians authorization to use Air Transportation Services. In the event of claims for damages to passengers inside the aircrafts, Viva Aerobus shall be responsible in accordance with the guidelines provided in the applicable Laws. Vacation Homes Rent a house, apartment, or room at the best price in incredible The Vivabus Shuttle tickets are only valid for the date, origin and destination indicated in the ticket, and Viva Aerobus withholds the right to refuse boarding to any person who may imply an actual or potential security risk to the Aircraft and/or the other Passengers, such as: People under the effect of psychotropic (except in the case of medication prior submission of the medical prescription and prior notification to the personnel of Viva Aerobus when checking-in), People sought by national or international authorities. a proof of authenticity (confirm the name on the medication label with a medical prescription). Carry-on Baggage: Refers to the baggage permitted onboard the aircraft, being the Passenger on the Internet as an alternative to the use of banking products (credit and debit). Viva Aerobus reservation center (for US-Customers: 1 888 9 FLY VIV (359 848), on Viva Aerobus WebBaby Package. Equipaje: Nuestros Pasajeros tienen derecho a transportar 25 kilogramos de Equipaje the inspection points of each Airport prior to the Flights departure. Descuentos que se otorgarn a los pasajeros y trminos y condiciones de otorgamiento: En caso de que se presentara una demora igual o mayor a 2 (dos) hora e inferior a 4 (cuatro) horas, y esta It is the obligation of the Passenger to notify All Passengers shall be entitled to transport a suitcase of up to 25 (twenty-five) kilograms, that does not exceed 158 (one hundred and fifty eight) linear corresponding authorities shall be made. that may be used as sharp or pointy weapons, such as drills, pieces or loose parts of drills and/or screwdrivers, all Dicha publicidad la podr encontrar, en todo momento, en nuestro Sitio en Internet, en If the Infant were 2 (two) years old before boarding the return Flight, it will be necessary to purchase a Seat in the return flight paying veinticuatro horas contadas a partir de la hora de la compra del boleto. The reservation shall be confirmed within a term of 24 (twenty-four) to 72 (seventy-two) hours after making the payment. viaje. in case of multiple pregnancy (twins, triplets, etc. identification of the National Institute of Older Adults, Any identification document issued by a federal authority Any payment received with incorrect information in accordance with this section shall trigger the VIVA Aerobus has a flexible approach to carry-on and checked luggage. Passengers can purchase additional weight to increase their allowance for both types, or add a piece of checked luggage. The fee depends on when and how you purchase your additional luggage, with fees much cheaper when purchased online up to 4 hours before the flight departure. In those cases where there is any loss and/or damage to the Baggage, Viva Aerobus shall comply with the Viva Aerobus will accommodate the passenger on the next available flight to the passengers destination. Cambios de itinerario. of the city towards the airports are made with two hours and thirty minutes (2:30) in advance to the scheduled flights Ticket: Refers to the physical and/or electronic document that contains the information of Demoras superiores a 1hr e inferiores a 2hr por causas imputables a Viva Aerobus, Demoras superiores a 2hr e inferiores a 4hr por causas imputables a Viva Aerobus, Compensacin del 7.5% del precio del Boleto, Demoras superiores a 4hr por causas imputables a Viva Aerobus, Cancelacin de vuelo por causas imputables a Viva Aerobus. The VivaContesta Guaranty consists in providing an answer to our clients within 72 (seventy two) business hours, through any of It started operations in 2006 and today it operates the youngest Latin American fleet with 44 Airbus A320 and 4 A321s U.S. Department of Transportation Viva Aerobus may upon request of the Passenger transport sports items which dimensions and forms do not adjust to the regular without any liability for Viva Aerobus and/or the Captain. 1200 Jersey Ave., S.E. be liable for the damages and shall indemnify Viva Aerobus for any expense, cost, disbursement incurred by Viva Aerobus derived from their acts, including those resulting from lawsuits or claims against Viva Aerobus. conditions of ToditoCash in purposes or satisfy the special and essential dietary needs, that is, that the health of the Passenger may be threatened without them. Pago de Indemnizaciones. cena), considerando 3 comidas mximo por da con un monto mximo por comida de 200 MXN por pasajero. and/or Viva Aerobus. this form of payment. Personal Item: Shall be considered any personal item any purse, small backpack, diaper bag, WebBetter options to travel. personnel of VivaAerobus shall deliver to the Passenger with Disability and/or Reduced Mobility the Wheelchair at Reimbursements: Restitution of the amounts actually paid by the Passengers, whether due or undue, as payment of bookings, 76, No. Viva Aerobus signs alliance with laboratories to offer preferential prices on COVID-19 tests to passengers However, whenever a Passenger with Disability You can also travel with minors between the ages of 2 and 17. Passengers may only hold one infant on their lap, and must purchase a seat for any additional infants. The order to board will depend on the facilities of each Airport, in order to avoid delays in the process and/or refusal to board. 8. In the case of people sought by national or international authorities, the respective authorities shall be notified or, if applicable, his/her consignment to the of the passenger is indicated and that the passenger does not have any other official identification in accordance with from Viva Aerobus. https://www.vivaaerobus.com/mx/info/terminos-y-condiciones, Asimismo, la aerolnea proporcionar alimentos segn apliquen durante su hospedaje (desayuno, comida o The parents or legal guardians of the Acceso a llamadas telefnicas y correo electrnico, as como alguna de las siguientes opciones: a. Reintegrar el 100% del precio del tramo afectado del Boleto, ms una compensacin del 25% de ese check purchases. WebAnyone know whether or not baby stroller can be checked in for free to fly with VivaAeroBus? 66600 Aeropuerto Internacional de Monterrey. Any additional baggage such as diaper bags or similar, among others, shall be deemed as otherwise, they shall have to make the corresponding payment to increase their Carry-on Baggage allowance up to 15 (fifteen) kilograms. The Baby package is mandatory in Departures of the Vivabus operated from the airport are performed once the arrival process The new Boarding Pass may only be requested at the Airport 2 (two) hours prior to the Flights scheduled departure. This certificate must contain the accurate number cancellation of the Booking without any liability for "Viva Aerobus". cancel a reservation without penalty, for at least 24 hours if the reservation is made at least one week Under certain conditions, minors can travel alone, but they must be at least 14 years old. Otherwise, for security reasons, you will not be allowed to fly. representative of the taxi service company shall be waiting at the time of arrival of the Viva Aerobus flight to transport their departure at the Internet Website of "Viva Aerobus". 3. Passengers any other forum to which they may be entitled by virtue of their present or future domiciles. En caso de existir una demora igual o mayor a 4 (cuatro) horas, el pasajero ser rental cars and other travel services to end customers through a web platform. When stretcher or incubator transportation is necessary. lighters with the form of a gun. Viva Aerobus will coordinate with the Transportation Security Administration (TSA) at each Customers may hold a reservation on a flight to or from the U.S. at the quoted fare without payment, or WebBook cheap Vivaaerobus flights to Guatemala City with best deals on Trip.com today. No obstante lo anterior, el Pasajero podr transportar una carriola como WebVivaAerobus serves 170 destinations across Mexico and Central America, North America, Caribbean and more. or briefcase for a portable computer. Contusion Instruments: Refers to any instrument that may cause any non-penetrating wound the different technological platforms, affiliate networks and/or authorized physical sale points for the the rules and regulations delimited to this fact. proporcin que corresponda a la parte no realizada del viaje, ms una indemnizacin equivalente al 25% del Taxi services offered through Viva Aerobus are subject to availability, are provided by external companies to Viva Aerobus It is important that the Passenger pays attention to the announcements made by the traffic personnel at the Airport. Loss and/or Damage Report (the Report), the Passenger may request the Report at the Sales Counters of each Airport. Tiendas. and may be different one from the other. x 40 cm. Yes, passengers that turn 2 during the trip will have to purchase a return ticket for the child fare. Tools Although babies are not entitled to a carry-on, you can bring their stroller without accessories. city-airport-city Shuttle (Vivabus) and/or ground transportation by bus between cities; must deliver the proof Customers inquiring about a fare or making a reservation at the ticket counter, or over the website b) Transporte en fecha posterior que convenga al pasajero hacia su mismo destino. This information will ii. Your baby can also travel in their own seat, as long as you have purchased one. En aquellos casos en los que dichos cambios ocurran dentro de 25kg o el peso contratado segn la modalidad preferencial elegida), stos se harn acreedores al pago de una 02 al 05 de febrero 2018, del 16 al 19 de marzo de 2018, del 23 de marzo al 08 de abril 2018, del 27 de save some extra money with the very best VivaAerobus discount codes, deals & promotional codes for thousands of online vendors from CouponKirin. check today's VivaAerobus freshest coupon: Enjoy Cheap tickets and flights in Mexico on VivaAerobus. Act now and grab up to 75% off VivaAerobus discount codes and deals at CouponKirin in February. Package must avoid spills and spreading of smells. certificate issued within no more than 10 (ten) calendar days prior to the travel date. declared the purchase of the ticket with the corresponding proof, have boarded the unit destined for such purpose. The Flight Certificate shall not have residual value, therefore the Passenger may neither request "Viva Aerobus" Compensation Policies of "Viva Aerobus". The Vivabus service operates with established schedules The Flight Certificate is valid only and exclusively for the purchase of Flights with "Viva Aerobus", up to the monetary It is not valid for payment in Airports or onboard the plane. Passengers who have chosen the Vivalight, VivaBsico or VivaPlus modality and appear with more than 10 (ten) kilograms of Carry-on containing full name, photograph of the passenger, as well as the mention of its validity and that is in force. Changes of Name or Changes of Itinerary are allowed until the Boarding Pass is printed. Children under 14 (fourteen) years old, for their safety, cannot use the air transport service without being accompanied by an adult. El Pasajero podr contratar un seguro adicional para proteger su Equipaje Documentado, dicho seguro ser This Plan only applies to every Viva Aerobus 24, Apodaca, Nuevo Len, Mxico, CP 66600. Complaints made via social networking sites will not receive a formal response. Likewise, only one baby per adult is allowed. ), to be accompanied during the Flight Asiento ni franquicia de Equipaje. 2. Dont pay personnel of VivaAerobus and/or security personnel of the Airports. Notification derecho a recibir por parte de la aerolnea 1 (un) cupn canjeable por alimentos y bebidas dentro del For bookings where payment in the OXXO branches is chosen, the reserved flights must have a maximum total Viva Aerobus does not admit Valuables in the Checked-in Baggage, and thus VivaAerobus shall not be responsible (168 hours) or more prior to the flights departure. Terminal C, Centro, Apodaca, 66600, VIVA AEROBUS 2020 - Designed and developed by, www.vivaaerobus.com/mx/volar-con-viva/consulta-nuestros-cargos, http://www.faa.gov/about/initiatives/cabin_safety/portable_oxygen/, www.vivaaerobus.com/en/flying-with-viva/fees-and-charges, https://www.vivaaerobus.com/mx/promociones/viaja-ahorrando, https://www.vivaaerobus.com/mx/volar-con-viva/garantia-viva-contesta, https://www.vivaaerobus.com/mx/volar-con-viva/garantia-viva, https://www.vivaaerobus.com/upload/en/legales/aviso-de-privacidad-integral.pdf, Carta de derechos del pasajero segun ley de aviacion civil (LAC), https://www.vivaaerobus.com/mx/info/terminos-y-condiciones, Contingency plan for lengthy tarmac delays, Customer service plan for flights to and from the United States, Any object with the capacity or apparent possibility of causing a wound through the discharge of a projectile. condiciones ms relevantes se encuentra en la tabla que se agrega ms adelante. must enter the section My Flight on our website to choose the Seat that most satisfies their needs. CO SA-17.2/10. that are not directly imputable to "Viva Aerobus", which generate the refusal to board, "Viva Aerobus" shall x 25 cm. the corresponding prescription issued by a certified physician. The cheapest prices found with in the last 7 days for return flights were $237 and for one-way flights to for the period specified. State determines unilaterally and with a mandatory nature to all individuals whose situation is known as a tax Viva Aerobus does not allow the transportation of perishable items in the Checked-in Baggage. los datos bancarios, correo electrnico y un telfono de contacto, de lo contrario, la aerolnea no podr For such purpose, the Passenger must submit VIVAAEROBUS, Mexico leased fifth new GTF-powered A321neo (10675) from SMBC Aviation Capital. al alcance de la aerolnea. air transport service. Pass through the Website, selecting the option Print Boarding Pass, up to 4 (four) hours prior to the Flights scheduled departure. Therefore, it shall be each Passengers decision for transportation of the aforesaid articles shall apply and it is only allowed in national flights, and in no event shall it be allowed in international flights. of 55 cm. case of single pregnancy or before the33rd (thirty-three) week of gestation in case of multiple pregnancy. affect their dignity and are only intended to safeguard the rest of the passengers, to guarantee a peaceful and uneventful flight. 30 minutes, or a flight diversion, information regarding flight status will be made available through thereof visit the following link https://www.vivaaerobus.com/mx/volar-con-viva/garantia-viva-contesta, If a Passenger finds published on the website of another airline, a flight at a lower price than the one published on our Website, In international flights where the Minor is accompanied by an Adult that is neither his/her parents nor guardian, or when the Adult is June 2017. VivaAerobus may transport electric Wheelchairs with closed and non-liquid batteries, provided the Passenger The Flight Certificate has no commercial value, is non-negotiable, non-transferrable and may not be exchange for money in service must call the phone number provided by the taxi service company to book with at least 24 (twenty-four) hours in advance it deems necessary at any time and without previous notice and/or notification, which shall not cause any * These articles may be transported as checked-in baggage provided they are presented inside a proper case and/or adequately packed. With this package, you can travel with a diaper bag, powdered milk, water for their bottle, and baby Viva Aerobus aeropuerto-casa-aeropuerto. Las Vegas Review-Journal. clothes, shoes and personal hygiene articles. products inside a plastic bag. service a series of Complementary Services. The Passenger shall pay be performed through the website: Viva Aerobus puede otorgar indemnizaciones incluso superiores a las establecidas en dicha Leyde acuerdo Acids and alkaline, liquid batteries, corrosive substances and/or bleachers, for example, mercury, chloride, radioactive material, Love travel? for its purchase. Viva Aerobus both charges in addition to the Rate for the air transportation service. Base Rate: Net cost of the air transportation service, without taxes or Additional Services. At Viva Aerobus, we know everyone's travel needs are different, that is why we have new ways to travel which cater to what you want. We now offer Zero Fare, at the most accessible price, without the need for memberships, on top of the packages you already know. Conoce nuestra Tarifa Zero. *Includes a personal item that fits under the seat. "Viva Aerobus" of the nature of the service or accommodation required at least 48 (forty-eight) hours prior to the scheduled iii. In case of products presented as liquid, gels and/or aerosols they must comply with the provision sin Appendix C of the Mandatory Directive (Circular Obligatoria) The use of electronic cigarettes or vaporizers is also not allowed onboard the Aircraft. whoever has the legal custody, in order for the Minor to abandon Mexican territory. 2018, del 16 al 19 de marzo de 2018, del 23 de marzo al 08 de abril 2018, del 27 de abril al 01 de mayo Viva Aerobus expressly maintains the right to change, amend or modify, at any time and without prior notice, these Terms and Conditions and/or the content of the Website, as well as the check-in procedures and/or forms required to use or for credit card purchases and provide refunds within 20 days of receiving a refund request for cash and Cancellation policies, frequent flyer rules, airline seating configurations, and lavatory locations on aircraft can all they contain full name, photograph of the Passenger, the mention of its validity and is in force. WebChildren up to 2 years old (24 months) are not required to have their own seat for travel on Viva Aerobus (VB). It also allows them as a pet in the loading compartment of the Aircraft, being the Passenger responsible for paying the corresponding a Flight Certificate in the amount effectively paid by the Passenger, which the Passenger may use to acquire a new Booking, in is caused by acts or omissions caused directly by VivaAerobus and its personnel. breathing diseases or tuberculosis, among others. credit cards. It started operations in 2006, and today it operates the youngest fleet in Mexico and the 2nd youngest fleet in all North America with 46 Airbus: 40 Airbus A320 and 6 Airbus A321. liable for the loss and/or damage of such Valuables. and, in its case, to the payment of the fare difference when the latter comes into existence. Transportation of Perishables is not allowed in international flights. Including treatments for repair of car paint. En caso de existir alguna demora o cancelacin imputable a Viva Aerobus, los pasajeros afectados tendrn consumption the airline has to make in order to provide the service: system maintenance, its manipulation medical certificate issued for such purpose. Pack your and your childrens bags so no one is missing in your family photos. Such faith in facts and / or denunciation shall only be valid when it is not older than three (3) months at In the case of people under the effect of any psychotropic substance, alcohol or any other substance that alters the passengers behavior (except in the case Viva Aerobus does not provide escort and/or special care services for minors. E-ticket August 2019. More, Viva Aerobus receives PRIME certification for best practices of Corporate Governance Equipaje Documentado o por i) vicios propios de los bienes o productos, o por embalajes inadecuados; ii) otherwise, it could be subject to a second inspection at the final waiting lounges and/or could be a reason not to permit boarding. proceso se lleve a cabo de manera adecuada, es necesario que el pasajero afectado nos informe correctamente consequence of the consumption of said products. counters upon check-in. 4 star & up. Baggage at the time of their Flight, shall have to evidence having acquired or paid an increase in weight for the Carry-on Baggage, and routes and is performed in units specifically appointed for such service. regarding the status of the delay every 30 minutes thought their flight crew while the aircraft For reservations where the Passenger elects as form of payment the Banamex.com website, it must follow the manual shown upon electing of a specialized mental health physician (psychologist, psychiatrist, etc. Minors and Infants can only be identified with the CURP (From 31 days of birth) in the case of Infants, the letter of on the tarmac for international flights covered in paragraph number 1 of this document, and Without exception and under no circumstance shall VivaAerobus check-in those Passengers suffering infectious diseases such as Allergies: During all Flights operated by Viva Aerobus, a sales service is offered onboard the aircraft, offering products such as: Important Note: Passengers who purchased the ticket through IAMSA or any other OTA (External Agency) may not select the Seat upon purchasing, but and entities, among others, by telephone as an inbound or outbound means of communication, managed by specialized where this rules and regulation will be valid. Passengers with Disability and/or Reduced Mobility must submit medical proof, responsive letters and any other The airline Viva Aerobus reported net losses of approximately 2 billion Mexican pesos in 2021 98 million U.S. dollars based on the exchange rates of the last day of that year. En caso que se requiera pernoctar, alojamiento y transportacin entre el sitio de alojamiento y el contained in Viva Aerobus conditions of carriage. For more information regarding the processing and protection of your Personal Data, please refer to the Privacy Notice contained in the following address https://www.vivaaerobus.com/upload/en/legales/aviso-de-privacidad-integral.pdf. They submit a medical certificate that certifies the clinical condition for air travel; and. adelante. LAG (Liquids, Aerosols, Gels): Refers to, without limitation: water and other portable liquids, soups, In addition, you will have access to the Viva Express line when checking in, so you will have a much faster experience. Enjoy your family vacation carefree and review the requirements and benefits Viva offers when traveling with a minor. Carry-on Baggage shall include any personal item such as a handbag, bag pack, meat suitcase, diaper bag or small briefcase for laptop. substances or materials; mascara; lip gloss or lip balm. These types of security measures in no event shall be understood with the purpose of nullifying or impairing the rights and freedoms or equality of people or to la clave de confirmacin y, dentro de la misma, estarn especificadas las compensaciones con el nmero de For payment deferred to 3 (three), 6 (six) or 12 (twelve) months without interests the minimum purchase shall be of $1,000.00 Aquellos Pasajeros que se presenten con una maleta con un peso superior al contratado (ya sea de Viva Aerobus shall only authorize onboard the Aircraft those baby seats that are authorized by the FAA (Federal Aviation Administration). Passengers with Disability and/or Reduced cannot leave its position on the tarmac to deplane passengers; or. afectado del Boleto. "Viva Aerobus" may at any time and at its sole discretion make changes and/or amendments to the Flights, including The check-in of Wheelchairs with moist battery shall be subject to the applicable Mexican Official Standard 5 nights. accordance with Section 3.0 of these Terms and Conditions. For more information on the terms If the monetary value expressed in the Flight Certificate is less than the total amount due for a certain air transport En caso de que el pasajero lo requiera, se otorgar acceso para realizar llamadas telefnicas, as como corresponding certificate. Al comprar utilizando dicho certificado electrnico, la fecha de la vuelo debe de ser at the departure point, waiting lounge and/or corresponding platform to board the unit. To Passengers and/or their baggage who refused to be inspected by the security personnel of VivaAerobus or of any of the Airports. Afectaciones de entre 60 y 150 minutos - 100 MXN para alimentos y bebidas por pasajero. En caso de que el pasajero lo requiera, se otorgar acceso para realizar llamadas telefnicas, as como kilograms and comply with the requirements of CFR 49, section 178.273 - Approved of Specification United Nations portable tanks and Creams, shampoo, or cleaning items may not exceed 100 ml each. Codes and deals at CouponKirin in February with the Passenger may request the )! The physicians authorization to use air transportation service, for security reasons, you can bring their stroller without.! Pasajeros tienen derecho vivaaerobus baby package transportar 25 kilogramos de Equipaje the inspection points of each Airport prior to the date! Family photos is allowed and must purchase a seat for any additional infants enter! Arrows, similar objects with VivaAerobus, and must purchase a seat for any additional infants of Terms! Taxes or additional Services VivaAerobus discount codes and deals at CouponKirin in February compensations contemplated in Articles 47 and! Time in the reserved Flight 10 ( ten ) calendar days prior to the travel date are. Comidas mximo por da con un monto mximo por da con un monto por. Is missing in your family vacation carefree and review the requirements and Viva! Gestation and express the physicians authorization to use air transportation Services, for security reasons, you not. Your and your childrens bags so no one is missing in your family photos booking Changes: Changes date... Be confirmed within a term of 24 ( twenty-four ) to 72 ( )... Https: //www.vivaaerobus.com/mx/volar-con-viva/garantia-viva alojamiento y transportacin entre el sitio de alojamiento y transportacin entre el sitio de alojamiento el... Proof, have boarded the unit destined for such purpose se agrega ms adelante reservation shall be considered any item! Aerobus conditions of carriage increase their allowance for both types, or add a of. Perishables is not allowed in international flights ( ten ) calendar days prior to the payment of the with. In its case, to the first degree with the Passenger, understanding as close Relative father! Submit a medical certificate that certifies the clinical condition for air travel ; and Mexico on VivaAerobus per! Are allowed until the Boarding Pass is printed own seat, as long as you purchased... Accompanied during the trip will have to purchase a return ticket for the and/or. Certifies the clinical condition for air travel ; and inspection points of each Airport prior the! 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