However, if a replacement is issued, you will be able to migrate Extended Warranty Plus from the defective product to the replacement unit provided by Synology. Rely on up to five years of Synology-certified support.2. Synology sent a sign-in request to your Synology Secure SignIn app. Reach Out to Us Get technical support or send us an inquiry. You can activate your plan using the Synology Account page or by using the DSM interface (Control Panel > Services > Synology Account > Extended Warranty Plus). Whoz . 5.3 No Additional Terms. Product Name Find your Synology product Product Availability Generally Available Designed for environments where no dedicated server rack or data center is available, the DiskStation DS1823xs+ 8-Bay NAS Enclosure from Synology can be deployed to provide central data storage and sharing, endpoint and server backup, VM storage, surveillance management, and other business applications. (a) The Customer must complete the purchase of the Extended Warranty Plus Service within ninety (90) days following the original purchase date of the new Product. Local Consumer Protection Laws. Opposite Palm Beach Hotel Product Registration and Extended Warranty. Receive a replacement unit before sending in your current one. Product Availability: Create an account to follow your favorite communities and start taking part in conversations. (d) "Spare Part" means any parts, accessories, components, and other equipment that are installed or incorporated in or attached to the Product. This might take a few minutes. Express shipping options are also available when service availability is critical.4, Extended Warranty Plus is available in select regions. This document explains the Material return process for Synology Devices for UAE. The arbitration shall be held in King County, Washington, U.S.A. by submission of documents, by telephone, online or in person as determined by the arbitrator at the request of the parties. Limited: Only security updates will be provided. Drives found physically damaged or miss handled will be rejected by Synology. The 1980 U.N. Convention on Contracts for the International Sale of Goods or any successor thereto does not apply. In any arbitration, mediation, or other legal action or proceeding to enforce rights or remedies under this Warranty, the prevailing party will be entitled to recover, in addition to any other relief to which it may be entitled, costs and reasonable attorneys' fees. Slide to complete the puzzle . The company has to prove that your action actually caused the damage to be able to claim you voided the warranty. Customer can only choose either of the optional services. If you need more than the standard warranty, you can purchase the QNAP Extended Warranty Service (QEWS) for additional coverage. The above Limited Warranty is not transferable and is only for the benefit of Customers who directly purchase Products from Synologys affiliate, resellers, and Synology-authorized distributors. Purchasing an extension can stretch . Please note that each of the above situations shall be subject to the inspection and verification of the Product's appearance and functions by Synology. Anyone know if this still exists and what the URL is, thanks. May I replace my defective NAS with different model? All Synology Channel products are sold with 1 year remote support. Synology devices are engineered with quality components and built to last. Continue to complete the settings now. We recommend you to back up the important data periodically. You acknowledge that the Product may be subject to U.S. export restrictions. The warranty set forth herein will terminate upon Customer's sale or transfer of the Product to a third party. Besides extending warranty coverage, the plan introduces direct replacement options. Start Claim Check Status Check the status of an existing warranty claim. Product Availability: Replacing a 2G memory with and 8G memory will not void the warranty, especially if the system runs with the 8G memory (or runs again after you put the 2G one back in ). Your NETGEAR product must have been purchased from an authorized NETGEAR reseller in order to be eligible for warranty coverage. Activate Extended Warranty Plus within 90 days of your device purchase1 to extend its original limited hardware warranty, complementing it with premium services designed to save you time when you most need it. The price for Extended Warranty Plus is calculated based on the model you intend to cover and the region you register it for. Any Product must be returned in the same condition as it was received from Synology to the address designated by Synology, freight pre-paid, in packaging sufficient to protect the contents thereof. I have a Synology DS2415+ I purchased on 05/28/2018. Advanced replacement options are also available to receive a replacement unit before shipping the faulty one, further reducing waiting times to the benefit of service continuity. Synology will not be liable for, or be considered to be in breach of or default under this Warranty on account of, any delay or failure to perform as required by this Warranty as a result of any cause or condition beyond its reasonable control (including, without limitation, any act or failure to act by Customer). 3 Year Limited Warranty: Means 2 Year Comprehensive + 1 Year Service Warranty*. SYNOLOGY MAKES NO GUARANTEE AND SPECIFICALLY DISCLAIMS ANY WARRANTY THAT THE DATA OR INFORMATION STORED ON ANY SYNOLOGY PRODUCT WILL BE SECURE AND WITHOUT RISK OF DATA LOSS. Refer to the Product Phases section in Synology Security White Paper for details. Full: Firmware and software updates will be continuously provided. Synology SAT5200 Series SATA SSDs offer stable I/O performance while reducing the latency of critical services and applications. Please wait. For help with checking your warranty status, renewing your warranty, transferring ownership, international warranty support, expired warranty support or register your Dell product see the expanding sections. The hardware repair/replacement services are subject to the availability of replacement materials and components. Find the add-on packages available in Package Center. Enjoy our services! 3 Loosen the screws that secure the fan on the back cover as shown below. *Note: The warranty period for DS220+ is extended from 2 years to 4 years.Introducing Synology's new hardware warranty service: Extended Warranty Plus. If you didn't receive the code, please check your spam folder. SYNOLOGY'S AND ITS SUPPLIERS' LIABILITY ARISING OUT OF OR RELATING TO THE USE OR INABILITY TO USE THE PRODUCT, ANY ACCOMPANYING DOCUMENTATION OR SOFTWARE AND ANY OTHER GOODS OR SERVICES PROVIDED UNDER THIS WARRANTY IS LIMITED TO THE AMOUNT ACTUALLY PAID BY CUSTOMER FOR THE PRODUCT REGARDLESS OF THE AMOUNT OF DAMAGES CUSTOMER MAY INCUR AND WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHER THEORY. 2 Year Warranty: Means 2 Year straight replacement. Exten. If you need more than the standard warranty, you can purchase the QNAP Extended Warranty Service (QEWS) for additional coverage. Serial number. (a) Standard Direct Replacement service: Regarding Standard Direct Replacement service, the Customer must return the nonconforming Product recognized by Synology to the designated return service center at Customers expense first. For more details, please visit LIMITED PRODUCT WARRANTY. Once you log into the Synology Account portal and register your device using its serial number, the process of applying for the extended warranty plus plan is as follows: Under the Devices section locate your device and click it to view its details, Over on the Licenses tab click the Register button and select Extended Warranty Plus. Press question mark to learn the rest of the keyboard shortcuts. 3.1 Limited Warranty. Passionate about Mac, NAS/SAN, virtualization, and Docker environments. In some countries, Synology may at its own discretion apply the Synology Replacement Service to certain Products, through which Synology will ship a replacement Product to Customer before its receipt of the nonconforming Product returned by Customer ("Synology Replacement Service"). The RackStation RS1619xs+ 4-Bay NAS Enclosure from Synology delivers high performance and scalability for businesses that require a flexible, reliable, and efficient storage solution. Express shipping is available in select countries only. 3 Year Limited Warranty: Means 2 Year Comprehensive + 1 Year Service Warranty*. INSTEAD, YOU MAY RETURN THE PRODUCT TO THE RESELLER WHERE YOU PURCHASED IT FOR A REFUND IN ACCORDANCE WITH THE RESELLER'S APPLICABLE RETURN POLICY. 5.9 Entire Agreement. Units registered for EW201 or EW202 Extended Warranty are not eligible for Extended Warranty Plus. Find your Synology product Synology Community Find answers, ask questions, and connect with Synology enthusiasts. As we can see in the images, the warranty for DS720+ comes out at 47 at the time of writing this article. The arbitration will be conducted before a single arbitrator, and will be limited solely to the dispute between Customer and Synology. Is there way to change Backup number of Versions? Check Warranty Warranty Replacement Claims If your product has stopped working, see below to open a warranty claim. contact us on sales@pnpdxb.com with your device model number and serial number and we will quickly get back to you with an estimated cost, Or click on the links below to learn more about each of the services we offer (it's a long read, but you do not have to go through it, just contact us and we'll help you out). Do note that your device has to run DSM 7.1 or above! International shipping may be required depending on the Customers location, and Customer shall be responsible for customs duties, clearance, and all other charges related to the replacement service. Except as expressly permitted by this Warranty, neither party will be bound by, and each party specifically objects to, any term, condition or other provision that conflicts with the provisions of this Warranty that is made by the other party in any purchase order, receipt, acceptance, confirmation, correspondence or otherwise, unless each party specifically agrees to such provision in writing. Copyright 2023 Synology Inc. All rights reserved. Get the latest posts delivered right to your inbox, 1 Mar 2023 A 6-digit verification code was sent to . If you cannot provide proof of purchase, the device manufacturing date will apply. Your warranty typically starts on the date you purchased your Synology product. Keep in mind that the cost of returning the defective device will be at your expense, while Synology will of course cover the shipping from their side. THE COUNTRY AT WHICH THE PRODUCT WAS ORIGINALLY PURCHASED SHALL BE DETERMINED BASED ON THE SYNOLOGYS INTERNAL RECORDS. Synology may remove all information or data in the Product while it performs the warranty services and shall not be responsible for or liable to any data loss therein. *Service warranty indicates that you need to pay 25% of buying cost to claim the new drive in replacement. Any dispute, controversy or claim arising out of or relating to this Warranty, the Product or services provided by Synology with respect to the Product or the relationship between Customers residing within the United States and Synology will be resolved exclusively and finally by arbitration under the current commercial rules of the American Arbitration Association, except as otherwise provided below. Then use the link that HarryPotter provided to check your make model has how many years warranty. Find and manage your purchase history, add-on licenses, and remote access information. Click the Start button to go over a 4-step wizard process. 3 min read, UPDATE: 06/12/2022 - mobile editing and creating of Office files is now an option on the iOS 14 (or newer) with the latest 3.2.0 iOS Drive. 2 Follow step 1 of the Install Drives section to open the case. Just check the logs of the Synology NAS. The easiest way is to contact us on sales@pnpdxb.com with your device model number and serial number and we will be able to look up that serial number in our database. The hardware warranty lasts from three to five years depending on the model. Before the shipment of the Refurbished Product to the Customers, they have been verified to strictly comply with Synology's quality standard. (b) As Synology provides the Extended Warranty Plus Service only in certain areas, the Customer must select the area to activate the Service during the purchase process. A promotional offer valid until August 31, 2022 extends eligibility beyond the 90-day purchase window for devices that are still covered by the original limited warranty. Resetting your password will sign you out of all browsers. ssps 3 yr. ago * You will proceed with the Chinese phone number verification in the next step. Full: Technical support and hardware repair/replacement services will be provided within the product warranty period. :D T Twisted World @twisted_world* Aug 04, 2016 Technical Support: This service will offer direct and advanced replacement services. TechSway 3 yr. ago As long as you have your proof of purchase available. Customer understands that, in the absence of this provision, Customer would have had a right to litigate any such dispute, controversy or claim in a court, including the right to litigate claims on a class-wide or class-action basis, and Customer expressly and knowingly waives those rights and agrees to resolve any disputes through binding arbitration in accordance with the provisions of this Section 5.5. THE WARRANTIES, OBLIGATIONS, AND LIABILITIES OF SYNOLOGY AND THE REMEDIES OF CUSTOMER SET FORTH IN THIS WARRANTY ARE EXCLUSIVE AND IN SUBSTITUTION FOR, AND CUSTOMER HEREBY WAIVES, RELEASES AND DISCLAIMS, ALL OTHER WARRANTIES, OBLIGATIONS AND LIABILITIES OF SYNOLOGY AND ALL OTHER RIGHTS, CLAIMS AND REMEDIES OF CUSTOMER AGAINST SYNOLOGY, EXPRESS OR IMPLIED, ARISING BY LAW OR OTHERWISE, WITH RESPECT TO THE PRODUCT, ACCOMPANYING DOCUMENTATION OR SOFTWARE AND ANY OTHER GOODS OR SERVICES DELIVERED UNDER THIS WARRANTY, INCLUDING, BUT NOT LIMITED TO ANY: (A) IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR USE; (B) IMPLIED WARRANTY ARISING FROM COURSE OF PERFORMANCE, COURSE OF DEALING, OR USAGE OF TRADE; (C) CLAIM OF INFRINGEMENT OR MISAPPROPRIATION; OR (D) CLAIM IN TORT (WHETHER BASED ON NEGLIGENCE, STRICT LIABILITY, PRODUCT LIABILITY OR OTHER THEORY). Disclaimer: I had to dash before trying to read the user guide and forums to find the answer myself. No. We will then advise you on the process for your device. Extended Warranty Plus only covers the product it has been registered for as it is when leaving the factory. Check the warranty period of your Synology product The warranty period commences on the date of purchase shown on your purchase receipt or invoice. 5 Year Limited Warranty: Means 3 Year Comprehensive + 2 Year Service Warranty*. *Synology Secure SignIn is recommended. there is not a way to check the warranty. SYNOLOGY RECOMMENDS THAT CUSTOMER TAKES APPROPRIATE MEASURES TO BACK UP THE DATA STORED ON THE PRODUCT. My goal was bare-metal backup of a Windows PC; but only saw way to do Duplicacy back of C drive. End of Life: Future firmware, software, and security/vulnerability updates are discontinued. 3.3 Warranty Support and Exclusive Remedy. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. This will launch a dedicated Extended Warranty Plus page that will lead you into the process. The total cost will be confirmed during the registration process. Check your warranty or service status Single product or Multiple products Country/Region of purchase Hong Kong SAR Serial number Typical locations you may find a serial number on your product: Back of product Under the battery For laptops, press Fn + Esc For desktops, press Ctrl + Alt + s For Chromebooks, on the sign in screen, press Alt + v It must be purchased together with a new, applicable device, and must be registered within 30 days from purchase on Synology Account. The Product and any accompanying Software and documentation provided with the Product include proprietary and intellectual property rights of Synology and its third party suppliers and licensors. SOME STATES/JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES, SO THE ABOVE LIMITATION MAY NOT APPLY TO CUSTOMER. PO BOX 242534 , Dubai. If you submit a ticket via http://account.synology.com, they will be able to check the warranty for you. For more details, please visit LIMITED PRODUCT WARRANTY. Product Registration and Extended Warranty. Please note that part of the Refurbished Products would be with certain stain, scratches, or other minor wear and tear. Action actually caused the damage to be eligible for Warranty coverage EW201 or EW202 Warranty! Be subject to U.S. export restrictions has stopped working, see below to open a claim. Repair/Replacement services will be confirmed during the Registration process I replace my defective NAS with different model date purchase. Only covers the product NAS with different model check your make model how. Quality standard rely on up to five years of Synology-certified support.2 an existing Warranty claim APPROPRIATE! Date will apply and tear code was sent to cookies to ensure the functionality... 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